We are committed to ensuring your satisfaction with every purchase from Staffyuniverse.com . Please review our returns policy below for a clear understanding of our procedures:
- Returns must be initiated within 15 days of the delivery date. To be eligible, items must be unused and in their original packaging.
- We accept returns for sizing issues and advise customers to consult our size chart before the purchase. Similarly, we encourage careful consideration of colors before placing an order.
Order Cancellation:
- Orders can be canceled prior to shipping. Once the packaging and shipping process has commenced, cancellations are not feasible.
Returns Process:
- For damaged, incorrectly dispatched, or defective items, please inform us within 15 days of receipt for a refund or replacement. Initiate the return process by contacting us at support@staffyuniverse.com, providing photographic evidence of the issue.
- Please note that items returned due to buyer’s remorse, such as those no longer needed or based on color/material preference, are not eligible for refunds.
- Upon receipt of your returned item, it will undergo inspection and processing at our warehouse. We will then proceed with the appropriate refund or replacement.
- Shipping costs are non-refundable. Should a refund be applicable, return shipping costs will be deducted accordingly.
Refunds:
- Your satisfaction remains our utmost priority. You are entitled to a refund or reshipment if:
- Your order fails to arrive within the specified timeframe (excluding processing time).
- You receive an incorrect item.
Exchanges:
- We facilitate exchanges only for defective or damaged items. Should you require an exchange, kindly contact us at support@staffyuniverse.com.
Thank you for choosing Staffyuniverse.com. We appreciate your business and are dedicated to providing exemplary service throughout your shopping experience.